DHARMENDRA TIWARI

Managed and resolved complex technical issues for Azure cloud infrastructure, reducing incident resolution time by 15% for key clients like DPWORLD.

Implemented proactive monitoring and maintenance strategies for Windows Server and VMware ESX environments, improving system uptime by 10%.

Optimized Azure resource utilization and configurations, contributing to a 5% reduction in operational costs while maintaining service levels.

Provided expert technical support for Active Directory, Identity and Access Management (IAM), and networking issues, enhancing user experience for over 500 users.

Managed IT infrastructure projects from conception to completion, ensuring timely delivery and adherence to budget constraints.

Streamlined IT support processes, resulting in a 20% improvement in service request turnaround time.

Administered Windows Server environments and Active Directory, maintaining robust and secure network operations for 100+ employees.

Utilized Powershell scripting for automation of routine tasks, increasing operational efficiency by 15%.

Collected, cleaned, and analyzed large datasets to identify trends and patterns, informing strategic business decisions.

Developed and maintained reports and dashboards using various data analysis tools, improving data accessibility for stakeholders.

Supported senior analysts in conducting market research and competitive analysis, contributing to a 5% increase in lead generation efforts.

Provided first-line technical support for hardware, software, and network issues, resolving an average of 15 tickets daily.

Performed routine system administration tasks including patching (WSUS), backups, and user account management.

Assisted with the installation and configuration of new IT equipment and software, ensuring seamless integration into existing infrastructure.

Maintained inventory of IT assets and managed software licenses, contributing to efficient resource allocation.